One Year Limited Warranty

Register Warranty
Coco Color Company Limited (CCC) a Limited company, registered in Hong Kong & governed by the laws of HKSAR. CCC warrants to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the date of original purchase from an authorized CCC retailer.

 

Should this product fail to function, under normal use and conditions, please refer (in the 1st instance) to the original place of purchase. If this does not satisfactorily solve the issue and/or service is required by reason of any defect or malfunction during the warranty period, CCC will at its own discretion repair or, replace this product.

 

This is subject to verification of the defect or malfunction upon delivery of this product to the Factory Service Center in Hong Kong, which is authorized by CCC

 

The product must include proof of original purchase invoice, including place and date of purchase. An out-of-warranty fee for service will be charged for units that are received without proof of purchase.

 

Before deciding to return this item, please replace all batteries with recommended unused fresh ones, as exhausted, non-recommended or defective batteries are common causes of problems.

 

If service is still required:

Email CCC returns@cococolor.com for a Return Authorization Code and the address of the Factory Service Center.

 

Please remove all batteries and pack the unit in a well padded, heavy bubble wrap envelope size #14.

 

CCC does not accept any responsibility for damage caused during any part of the shipping process, in for purchases fro many retailers or to the Factory Service Center.

 

Along with the proof of purchase invoice, please enclose a photocopy of your credit card statement, and your name and address information.

Please write a detailed description for why the unit is being returned, and the Return Authorization Code. CCC will not process any item unit can be processed without a return authorization number.

 

Write the return authorization number on the side of the shipping package and send the unit via a prepaid, tracked and insured method to the Factory Service Center address provided to you.

Disclaimer of Warranty Note:

This warranty is valid only if the product is used for the purpose for which it was designed. It does not cover:

1) consumable items such as Silicone Rubber Tip Jackets;

2)products which have been damaged by negligence or willful actions, misuse or accident;

3) damaged, modified or repaired by unauthorized persons;

4) damaged by excessive heat or cold or any water or liquid;

5) second hand purchase of a CCC product purchased from a 3rd party not authorized by CCC,

6) damaged by shipping from the retailer to the customer;

7) cost of shipping of the item to the customer, the Factory Service Center and any subsequent return to the purchaser.

 

This warranty is valid only for purchases made from www.cococolor.com, or an authorized retailer of CCC products. It is valid to the original purchaser for a period of one (1) year from the date of original purchase from an authorized CCC retailer. In no event will CCC or any of its affiliates, contractors, resellers, their officers, directors, shareholders, members or agents be liable to you or any third party for any consequential or incidental damages, any lost profits, actual, exemplary or punitive damages. Your acknowledgement and agreement to fully and completely abide by the above mentioned disclaimer of warranty is contractually binding to you upon your transfer of currency (money order, cashier's check, or credit card) for the purchase of your CCC product.

 

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